HOW CAN WE HELP YOU?

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FREQUENTLY ASKED QUESTIONS

General

1.

I forgot my Username or Password.

2.

What is a PIN and how do I get mine?

3.

How do I update the eMail address on my betting account?

4.

How do I update the postal address on my betting account?

5.

How old do I have to be to play for real money?

Financial

1.

What are V-chips and how do I get them?

2.

How do you hold the money I've deposited into my account?

4.

How long does it take to receive my withdrawal?

Racebook

1.

How do you calculate the odds?

2.

How close to the start of a race can I place a bet?

3.

How long does it take for my account to be updated after the race is complete?

4.

Can a bet be reversed or canceled after it is placed?

5.

Do you offer live video simulcasts of the races?

Sports Betting

1.

How long does it take to grade a sports bet?

2.

Can a sports bet be reversed or canceled after it is placed?

3.

Do you accept bets by telephone?

4.

How close to the start of the game can I place a sports bet?

Casino

1.

What is the difference between the play for fun and play for real casino?

2.

How are the odds created for the casino games?

3.

What happens if I get disconnected while playing a casino game?

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